Where do you ship to?
We currently ship to the United States including Hawaii and Alaska. It takes 3-5 days for most states in the US. We cannot ship to P.O. boxes.
What's the shipping cost?
Your order is eligible for free shipping on orders over $70 (USD). For orders under $70 USD in the US, flat shipping rate is $4. Most of your order will be delivered via USPS unless you choose faster shipping method (UPS).
When will my order arrive?
Your orders are typically processed within 1-2 business days. Once the carrier accepts and scans your package, the tracking information sent via email will be updated and given an estimated arrival date for your package.
What is your return policy?
We accept returns for full-priced items within 30 days of receipt. If you didn’t love a YULIP product for any reason, please email us at firstname.lastname@example.org. We issue account credit or refunds for products returned within 30 days. We are unable to refund shipping charges. Please see our Terms of Service for additional details about our return policy.
How do I start a return?
Please email us with your order number at email@example.com.
How long does it take to process a return?
Returns are processed within 2 business days of receiving the product. We initiate the refund instantly on our end, but depending on your bank's policy, please allow up to 5 business days for the refund to reflect on your account.
Can I cancel my order?
Once your order is shipped which usually happens less than 2 business days, it's not possible to cancel. Please e-mail us at firstname.lastname@example.org with the title of "Cancel My Order" in the subject line as soon as possible. If your order is before shipment, we'll do our best to cancel.
What forms of payment do you accept?
We currently accept Paypal and VISA, MASTERCARD, AMEX (through Eximbay). If you select Eximbay patment method and when the card payment is made, the card invoice you will receive is written as EXIMBAY.COM, so please refer to it. In this case, the payment service is provided by Eximbay and will be charged to www.eximbay.com.
Thank you for your understanding and patience.